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InsightsHIGH Resolve is built to actively move complaints forward.
It captures complaints early, guides investigations in ways that fit plant and quality workflows, learns from how similar issues were resolved in the past, and pulls together the information teams need to communicate clearly and make decisions with confidence. From drafting consistent customer responses to surfacing costs, orders, invoices, and customer context, Resolve helps organizations resolve issues decisively — while turning every complaint into intelligence that strengthens customer relationships and prevents repeat problems.
Complaints often sit in inboxes or informal channels before they ever become tickets. Resolve captures issues directly from emails and field inputs, extracting key details automatically so complaints are visible and actionable as soon as they arise.
Resolve pulls together the information decision-makers need at the moment it matters. Whether it’s an invoice issue or a product replacement, Resolve surfaces relevant orders, invoices, costs, and customer context — helping teams understand financial impact, assess customer value, and make consistent compensation decisions.
Customer communication shouldn’t depend on individual writing styles or memory. Resolve helps draft accurate, timely responses based on ticket details, keeps messaging aligned with your brand tone, and tracks customer acknowledgements and responses — ensuring customers stay informed and confident throughout the resolution process.
Resolve doesn’t treat every complaint as a first-time problem. It leverages intelligence from historical tickets to connect new issues with similar past cases — helping teams understand likely root causes, relevant checks, and proven actions.
Complaint investigations shouldn’t pull plant teams away from operations. Resolve breaks work into small, focused tasks designed for mobile use — allowing plant managers and operators to add photos, notes, and confirmations directly from the floor without disrupting production.
Quality teams need more than ticket counts. Resolve continuously analyzes complaints across customers, products, plants, and partners to surface repeat issues and emerging risks — turning complaint data into insight that helps prevent repeat problems and protect customer relationships.
Most complaint management tools were designed to record issues, not to resolve them in the reality of busy industrial operations.
They assume people will:
In practice, that rarely happens.
As a result, complaints sit too long, investigations stall, customer communication becomes inconsistent, and quality teams are left reacting instead of preventing.
Resolve was built for a different reality.
One where complaint handling competes with real operational work – and needs active support, not just tracking.
Resolve is powered by agentic AI designed specifically for the realities of complex complaint handling in chemical and industrial organizations.
Rather than acting as a passive search tool or chatbot, Resolve converts unstructured company knowledge – past complaints, investigation notes, specifications, emails, and documents – into a semantic knowledge layer that can be queried by meaning, not just keywords.
Using vector-based representations and contextual retrieval, Resolve is able to recognize when two complaints are similar even if they are described differently, surfaced by different teams, or tied to different customers. This allows the system to bring forward relevant historical cases, root causes, and outcomes precisely when teams are investigating a new issue.
Resolve is built around smart workflows that guide people through complaint resolution — not static forms or open-ended tasks.
Customer service teams are guided on what to ask customers, what information is required, and when to follow up, based on the type of issue and what has worked in similar cases before. Investigation workflows adapt to the situation, helping teams collect the right details, photos, checks, and confirmations without unnecessary back-and-forth.
As work progresses, Resolve brings the relevant operational and financial context into view — so teams can communicate clearly with customers, coordinate investigations, and make informed decisions without leaving the system.
The result is a workflow that reduces guesswork, keeps work moving, and supports consistent outcomes — while still leaving judgment and accountability with people.
Resolve is designed for environments where complaint handling competes with real operational work. Plant teams are busy, quality issues span operations, finance, and customer relationships, and leadership needs insight — not just ticket counts.
Resolve reduces burden by guiding work instead of adding complexity. Plant and operations teams engage through clear, bite-sized tasks that fit into daily routines. Quality and assurance teams gain consistent root-cause analysis and visibility into systemic issues. Commercial and customer teams benefit from clearer context around customer impact, compensation decisions, and early signals of dissatisfaction.
The result is a shared, practical approach to complaint resolution — one that supports each role while giving leadership a clearer view of risk, performance, and customer health.
